Returns & Refunds Policy
Last updated: March 2026
Sealed Randomized Products — Final Sale
Booster packs, booster boxes, Elite Trainer Boxes (ETBs), and other sealed randomized TCG products are non-returnable and final sale. We do not accept returns or exchanges on these items once the order is placed.
Why? This is the industry standard adopted by Amazon, TCGPlayer, CardMarket, and most local game stores. Sealed packs can be resealed after the cards have been removed — a form of fraud that affects both buyers and sellers. To protect our community, all sealed randomized products are final sale.
Policy at a Glance
| Product Type | Return Window | Condition |
|---|---|---|
| Sealed randomized (booster packs, boxes, ETBs) | Final Sale — No returns | — |
| Sealed non-randomized (theme decks, accessories) | 14 days | Unopened, original packaging |
| Single cards | 7 days | Condition does not match listing |
| Damaged or defective items | 48 hours | Photo evidence required |
Sealed Non-Randomized & Accessories
Theme decks, structure decks, deck boxes, sleeves, playmats, and other non-randomized sealed items may be returned within 14 days of delivery, provided:
- The item is unopened and in its original packaging
- All tags and seals are intact
- You have proof of purchase (order number)
Single Cards
Single card returns are accepted within 7 days of delivery if:
- The card condition does not match the listing (e.g., received MP instead of NM)
- You received the wrong card
Cards returned due to buyer's remorse or because you pulled a better copy are not eligible for a return.
Damaged or Defective Items
If your order arrived damaged in transit or defective, contact us within 48 hours of delivery with:
- Clear photos of the damaged item and packaging
- Your order number
We will arrange a replacement or full refund depending on stock availability.
How to Return
- 1
Email us at support@juanpuskal.com with your order number, item(s) to return, and reason.
- 2
We will review your request and respond within 1–2 business days.
- 3
If approved, we will provide return shipping instructions.
- 4
Once we receive and inspect the item, your refund will be processed.
Refund Timeline
- GCash / QR PH: 3–5 business days after approval
- Credit / Debit Card: 5–10 business days (depends on your bank)
- COD: Store credit or GCash refund within 3–5 business days
Questions?
Email us at support@juanpuskal.com and we'll get back to you as soon as possible.